Terms & Conditions

1. Introduction & Definitions

These Terms and Conditions ("Terms") form a legally binding agreement between mb888 ("Platform", "we", "us") and any individual ("User", "you") who uses the mb888 website or application.

Definitions of some key terms used in this document are provided below:

• Platform: The mb888 website, mobile site, and all associated services.
• Account: The user's registered profile through which services are accessed.
• Real Money: Bangladeshi Taka (৳/BDT) — funds deposited on or withdrawable from the platform.
• Bonus Balance: Funds awarded through promotions, which cannot be withdrawn before the wagering requirement is met.
• Wagering Requirement: The total amount that must be wagered before winnings derived from a bonus can be withdrawn.

mb888 is committed to providing a safe and transparent online gaming experience for users in Bangladesh. These Terms form the foundation of that relationship.

2. Eligibility & Account Registration

2.1 Age & Eligibility Requirements

To create and use an account on mb888, you must:

• Be at least 21 years of age (21+ only).
• Be a resident of Bangladesh.
• Be legally capable of accessing online gaming services.
• Not be involved in fraud, money laundering, or any other illegal activity.

2.2 One Account Policy

Each individual may hold only one account. Creating multiple accounts under the same person, household, device, IP address, or payment method is strictly prohibited. Violation of this policy may result in closure of all accounts and forfeiture of balances.

2.3 Accuracy of Registration Information

All information provided at registration must be completely truthful, accurate, and up to date. mb888 may request identity verification (KYC) documents at any time. Withdrawals may be held until verification is complete.

3. Account Security

It is your responsibility to keep your account password and login credentials strictly confidential. Do not share your login details with any third party. mb888 will never ask for your password via email, SMS, or any other channel.

If you suspect unauthorized access to your account, notify our support team immediately. 24/7 assistance is available via live chat.

4. Deposits & Withdrawals

4.1 Deposit Terms

The following payment methods are accepted for deposits on mb888: bKash, Nagad, Rocket, Upay and bank transfer (e.g., Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit amount across all methods is ৳200.

The payment method used for a deposit must be registered in your own name. Transactions from a third party's mobile banking account or bank may be rejected.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 5–30 minutes. The following conditions must be met to make a withdrawal:

• The account must be fully verified.
• The wagering requirement on any bonus balance must be fully completed.
• The payment method on the withdrawal request must match the method used for the deposit.

mb888 does not charge any commission or additional fees on deposits or withdrawals. However, mobile banking providers may apply charges according to their own policies.

5. Bonuses & Promotions

5.1 Welcome Bonus

New users can receive up to a 120% bonus of up to ৳20,000 on their first deposit. For example: depositing ৳1,000 gives a ৳1,200 bonus, bringing the total balance to ৳2,200. Or, depositing ৳34,000 or more earns the maximum ৳20,000 bonus, for a total balance of ৳54,000.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 20x — applied to the bonus amount only. That means for a ৳1,200 bonus, you must wager ৳1,200 × 20 = ৳24,000 before winnings from the bonus can be withdrawn.

5.3 General Bonus Rules

• A promotion may be claimed only once, unless otherwise stated.
• If a bonus has been claimed and the account is then closed, the bonus will be forfeited.
• mb888 reserves the right to modify, suspend, or cancel any bonus at any time.
• If evidence of bonus abuse is found on an account, the bonus may be forfeited and the account may be closed.
• Any attempt to claim bonuses across multiple accounts will result in the cancellation of all related accounts.

6. Betting & Gaming Terms

6.1 Validity of Bets

All bets must be placed in accordance with mb888's rules. mb888 reserves the right to void any bet placed in an attempt to benefit from a technical error, incorrect market, or incorrect odds.

6.2 Sports Betting

A variety of markets are available in the sports betting section — match results, total runs, player performance, and more. Please read the rules of your selected market carefully before placing a bet. If a match is cancelled, the bet will be refunded.

6.3 Live Casino & Slots

Live casino and slot games rely on technology provided by designated software providers. Game outcomes are determined by a neutral RNG. If a connection is lost mid-game, the record stored on mb888's servers will be considered final.

6.4 Dispute of Results

If you have an objection to the outcome of any game, you must notify us within 72 hours of the event by emailing [email protected] or via live chat. Disputes raised after this period may not be accepted.

7. Fair Use Policy

mb888 ensures a fair and equal gaming environment for every user. The following activities are strictly prohibited:

• Placing bets with the assistance of bots, automated software, or artificial intelligence.
• Placing bets in collusion or coordination with other players.
• Exploiting technical errors or software bugs to gain an unfair advantage.
• Claiming bonuses across multiple accounts using the same strategy (Bonus Abuse).
• Demeaning, threatening, or behaving improperly toward other users.

In the event of a violation of any of the above policies, mb888 may close the account and forfeit the balance without notice.

8. Responsible Gaming

mb888 takes responsible gaming very seriously. We want every user to treat gaming purely as a form of entertainment — never as a solution to financial problems.

8.1 Self-Restriction Tools

Users may request the following features via live chat or email:

• Setting daily, weekly, or monthly deposit limits.
• Temporarily closing the account for a set period (Cooling-Off Period).
• Permanently excluding yourself from the platform (Self-Exclusion).

For more details, please read our Responsible Gaming page.

9. Account Closure & Suspension

9.1 Closure by the User

You may request account closure at any time by contacting us via live chat or emailing [email protected]. Any pending withdrawals will be processed before the account is closed.

9.2 Suspension by mb888

mb888 may temporarily or permanently suspend an account in the following circumstances:

• Violation of any part of these Terms.
• Registering with false information.
• Failure to cooperate with identity verification.
• Suspicion of money laundering or fraud.
• Extended inactivity on the account.

If the reason for suspension is justified, your balance (excluding bonuses) will be returned.

10. Privacy & Personal Data

mb888 maintains the highest level of privacy in the collection, storage, and use of your personal data. Your information will never be sold to third parties.

To learn more about how your data is used, please read our Privacy Policy.

11. Limitation of Liability

mb888 will not be held liable for:

• Disconnection mid-game due to internet connectivity issues.
• Faults in the user's own device or software.
• Delays or failures in third-party payment services.
• Service unavailability during unplanned technical maintenance.
• Losses resulting from a user sharing their account credentials with others.

mb888 always strives to maintain service quality, but it is not possible to guarantee uninterrupted or error-free service.

12. Changes to Terms & Contact

12.1 Right to Make Changes

mb888 reserves the right to modify these Terms at any time. Users will be notified of significant changes via email or by a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the updated Terms.

12.2 Contact

If you have any questions or complaints regarding these Terms, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform, with support in Bengali and English.